Frequently Asked Questions (FAQ)

1. How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will need to create an account or checkout as a guest. Follow the prompts to enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.

3. How long does shipping take?
Standard shipping within Australia takes 3-7 business days. Express shipping options are available for faster delivery. International shipping times vary by destination. Please see our shipping policy for detailed information.

4. Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes that may apply.

5. What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Some items may have specific return conditions. Please see our returns policy for full details.

6. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

7. Can I change or cancel my order?
Orders can be changed or cancelled within 1 hour of placement. After this time, we cannot guarantee changes as orders move quickly to processing. Contact us immediately for assistance.

8. Are your products genuine?
We guarantee that all products sold on our website are 100% authentic and sourced directly from authorized suppliers or manufacturers.

9. Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout and include a gift message if desired.

10. How do I create an account?
Click on “Create Account” in the website header and follow the prompts. You will need to provide your email address and create a password.

11. What if I receive a damaged item?
If you receive a damaged item, contact us within 48 hours with photos of the damage. We will arrange for a replacement or refund as appropriate.

12. Do you have a physical store?
Yes, we have a physical location in Clayton. However, our online store offers a wider selection of products and exclusive online deals.

13. How can I contact customer service?
You can contact our customer service team through the contact form on our website. We typically respond within 24 business hours.

14. Do you offer price matching?
We occasionally offer price matching on select items. Please contact our customer service team with details of the competitor’s offer for consideration.

15. How do I use a discount code?
Enter your discount code in the designated field during checkout. The discount will be applied to your order before payment processing.

16. What are your business hours?
Our customer service team is available Monday-Friday 9AM-5PM AEST. Orders can be placed on our website 24/7.

17. Do you offer product warranties?
Many products come with manufacturer warranties. Please check individual product pages for warranty details or contact us for specific information.

18. Can I backorder items?
Some items may be available for backorder. You will see an estimated restock date on the product page if this option is available.

19. How do I check product availability?
Product availability is shown on each product page. Items marked “In Stock” are ready to ship. Pre-order items will have an estimated shipping date.

20. Where can I find product manuals?
Product manuals are available for download on individual product pages. If you cannot find what you need, please contact our customer service team for assistance.